Right of withdrawal

The following is required with the returns:

  • Copy of the invoice
  • Return request (exchange for other items or refund)
  • In case of refund, specify bank details


Freight collect shipments will not be accepted.

Return address 

dataform dialogservices GmbH
Feuchtwanger Straße 7
90574 Roßtal-Buchschwabach


Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of revocation, you must inform us (WESSO AG, Wacholderweg 6, D-90518 Altdorf b. Nürnberg) by means of a clear declaration (e.g., a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. You can also fill in and submit the model withdrawal form or another clear declaration electronically on our website http://www.wesso.com/kontaktformular. If you make use of this option, you will be informed by e-mail. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g., by e-mail).

To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the sooner

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods.

You only must pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

Sample cancellation form

(If you wish to cancel the contract, please complete, and return this form).

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

  • goods (*)/the provision of the following service (*):
  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of the consumer(s):
  • Signature of consumer(s) (only if notice is on paper):
  • Date:

(*) Delete where inapplicable.